Frequently Asked Questions for this Service

Question: I’ve been told I need to get a ‘My Account’ to complete an online form, how do I get a ‘My Account’ and what is it?

Answer: To register for a ‘My Account’ you need to visit the home page of In the top right hand corner there is a link to sign in. Click this link and you will be able to view the instructions on how to create a new ‘My Account’ or login to an existing ‘My Account’. For more detailed instructions please read our guidance document which can be found via the link provided.

‘My Account’ is an online facility provided by the Isle of Wight Council for you to create an account where you can save your personal details, website favourites and any online forms you are in the process of completing or have submitted to the Isle of Wight Council.

To learn more about ‘My account’ please read our guidance document which can be found via the link provided.
- Related Link

Has this FAQ answered your query?

Question: I can’t remember the ‘My Account’ password, if I phone or email you can you reset it for me?

Answer: No, Isle of Wight Council employees do not have any facility to view or change ‘My Account’ passwords. This is because the security rules applied to ‘My Account’ only allow the account holder to change the password. These rules have been put in place to protect the user’s identity and information.
Password resets for ‘My Account’ can only be done online, by the account holder. As the account holder you will need to go to your ‘My Account’ and use the forgotten password option. Follow the instructions and then a password reset email will be sent to your (account holders) email address with instructions on completing the process. Once the process has been completed you will be able to reset the password.

Has this FAQ answered your query?

Question: How do I report a problem with the website?

Answer: Please contact the web team by clicking on the 'Contact' tab and using the send a message to this service form.

If possible please provide a brief description of the problems you are having with the website, the web address to help us locate the problem on, a contact name and a contact email address for yourselves so we can provide feedback. - Related Link

Has this FAQ answered your query?

Question: I deleted the signup email before I followed its instructions, can I get it resent?

Answer: Yes, if the ‘my account’ you signed up for hasn’t been activated then when you next log in the system will automatically prompt you and give you instructions on how to send another activation email.

Has this FAQ answered your query?

Question: I completed an application form to apply for a place for my child at school but I cannot access the school application form when I’m logged into ‘My Account’, why is this?

Answer: The forms are provided by the Isle of Wight Council's on-line school admissions site, this is a different online facility to ‘My Account’. To view your submitted school placement forms you will need to click the link provided.

If you wish to apply for a school place, you will need to visit the link provided but you will also need the letter that was sent to you by the school admissions team.

If you need further advice regarding your on-line school place application or about the application process, please telephone the School Admissions and Transport Team on: 01983 823455
You can write to the team at School Admissions and Transport Team, Isle of Wight Council, County Hall, Newport, Isle of Wight, PO30 1UD, email them at Or visit the teams web pages for more information: - Related Link

Has this FAQ answered your query?

Question: I just signed up to 'My Account’ but I haven’t received the activation email yet, how long should it take to get to me?

Answer: Activation emails are set to send immediately, the activation emails are sent automatically from our registration system. You may experience a short delay because it may take a few minutes to arrive in your email inbox due to the connection/ band width speed of your internet provider.

Please check your Spam/ Junk mail folder. The activation email may have been automatically put into your junk / spam folder, sometimes emails are incorrectly marked as junk by the email system. It is worth checking this folder before contacting us.
If you are signing up on a mobile device such as a smart phone emails may take longer to arrive and you may need to manually sync your device in order to receive the email. Please sync your device to see if the email comes into your mailbox before contacting us. Our contact details can be found in the contact tab.

Has this FAQ answered your query?

Question: Does the council use social media?

Answer: Yes, the council runs official pages on Facebook and Twitter. These pages are used to provide updates to the public on council services. The council also runs an official YouTube channel where videos relating to the council and its work can be found.

To find us on Facebook, go to .

To find us on Twitter, go to

To find us on YouTube, go to

Other council services run their own pages. To view a full list, go to

Has this FAQ answered your query?