Adult Social Care - Information and Advice

Local Help and Support

There are a number of local organisations available that can provide you with the help and support you need. This factsheet helps to provide access points to some of these local organisations.

Age UK Isle of Wight

Age UK deliver over 20 person-centred services offering practical and/or emotional support with a focus on 3 broad themes to improve quality of life and maintain independence; increasing income, reducing loneliness/isolation and keeping well. All of their services are designed to work directly with an older person, or enable their family, friends, or carers to promote independence and support health and wellbeing.

Telephone: 01983 525282


Website: Age UK Isle of Wight

Carers IW

The Carers IW team provides information, support and advocacy to adults who look after another adult. Carers IW work with carers who either live on the Isle of Wight or care for someone living on the Isle of Wight, services are free to use and are confidential.

Telephone: 01983 533173



Isle Help

Isle Help is a partnership of voluntary sector information and advice organisations from the Isle of Wight that formed in 2013. The partnership came together in response to the challenging circumstances highlighted by the government and was successful in securing funds from the Big Lottery Advice Service Transition Fund.  The partnership consists of Age UK (Isle of Wight), Citizens Advice Bureau (Isle of Wight), Community Action IW, Law Centre (Isle of Wight), People Matter IW and The Footprint Trust. These partners all work together to provide information and advice over a wide range of subjects.

Telephone: 01983 823898


Living Well

The Living Well approach supports people to lead fulfilling lives and maintain independence through early prevention, self-help and by empowering people to take positive steps to manage their own health and wellbeing.

The Living Well Team is a partnership of 4 different organisations in the voluntary sector, Age UK Isle of Wight, Carers IW, People Matter IW and The Way Forward Programme.

Web: Age UK living well approach


People Matter IW

People Matter IW is the Island’s user-led organisation. Its primary aim is to support Island residents to shape, direct and manage the support and services they need to live the life they choose. It provides information, advice and guidance on the many services available across the Island via the Isle Help Hub or the People Matter IW Independent Living Centre (ILC).

The ILC also helps people to remain independent in their own homes for as long as possible by providing information and advice and the opportunity to ‘try before you buy’ across a wide range of aids and equipment.

People Matter IW is building a strong, independent collective voice for individuals and relevant organisations, to influence policy and practice and to be heard at higher strategic levels.

They are a member organisation and welcome anyone who defines themselves as having support needs, or organisations that support people with support needs – including disabilities (temporary or permanent), people with mental health concerns, family carers and people in receipt of personal budgets, as well as those that fund their own care.

People Matter IW also provides a Personal Assistant Recruitment and Employment Service (PARES). PARES helps people to employ a Personal Assistant (someone who is paid to support a person with a range of tasks to help them live their lives and achieve their goals), whilst enabling more choice and control over who provides them with support but without having the responsibility of being an Individual Employer.

Telephone: 01983 241494




Wightcare is a council department that is a dedicated island response centre that offers high quality 24 hour emergency support to island residents. They can help with assisted technology and Telecare (equipment that can detect falls, inactivity, smoke or gas) to enable you to live independently in your own home.

Wightcare are the only island based service that install and maintain equipment, monitors calls 24/7 and provides a mobile responder service. They can tailor services to meet your individual needs and requirements and they work closely with emergency services, care providers and social work colleagues to provide support.

Telephone: 01983 821105