How To Pay
Service Update - Corona Virus
There have been misunderstandings
regarding payments for Council Tax following the Coronavirus outbreak. Please see
below some frequently asked questions regarding Council Tax which aims to
explain the situation at this time. These will be updated
if there any changes to the current position regarding Council Tax payments.
Does Council Tax still have to be paid at this time?
Yes, you should continue to pay as normal from 1st
There has been no announcement from the government that
Council Tax payments have been frozen. The Isle of Wight Council understands
that many people are impacted as a result of businesses closing and household
income reducing at this very difficult time.
What can I do if I cannot afford to pay my instalments?
If you cannot afford to pay your Aprils instalment as a
result of the Coronavirus outbreak you can request your instalments are extended
into February and March. This option will extend your payments and does not
reduce the total amount to be paid.
If you have difficulties meeting your instalments and
extending your instalments, as detailed above, will not assist in meeting your
payments please send a message to us detailing your situation. Each enquiry
will be considered individually.
Can I get a help to pay my Council Tax?
You may be entitled to help with Council Tax via the Local
Council Tax Support Scheme. Please visit our webpages for more information.
What if I am unable to leave the house to pay?
If you usually make payments at a pay point or a post office
you can pay by one of the following methods listed below. We request in these
difficult times you help support the local authority’s ability to respond to
this crisis and contact us online or use the self-service options available in
the first instance.
Direct Debit is the easiest
way to pay your Council Tax. We offer a choice of payment dates – 1st,
10th or 20th of the month or ½ yearly (2 instalments 1st
April & 1st September).
All payments are governed by
the Direct Debit Guarantee.
Set up a Direct Debit online.
Download a Direct Debit instruction form (PDF 63.75KB, 1
page) complete the form and email it to us at email@example.com. Alternatively
you can post your completed form to us, our address can be found in the
contact tab above.
You can pay via the internet
with your Debit Card. Pay Online utilise the 24-hour payment facility.
You can pay your Council Tax
via online banking or by standing order using the bank details below:
Account Number 14867260
Sort Code 30-80-12
Please quote your 8 digit
account reference number when making a payment online (please quote all numbers
and letters but remove the hyphen)
Hour Automated Telephone Payment
make a payment using our automated telephone service please call
03450450076. You will need to have your Council Tax
account number to hand when making the payment.
Pay your bill via the allpay
App. Download the app from the following websites: App
Store or Google play using an Apple or Android Smartphone
wherever there is a mobile signal. Use the 19 digit number from the bar
code on the front of your council tax bill.