Concessionary Travel Schemes

Frequently Asked Questions for this Service

Question: Who qualifies for the English National Concessionary Bus Pass ?

Answer: Anyone who qualifies by age or whose disability falls within one of seven categories specified by the Department of Transport.

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Question: When did the English National Concessionary Bus Fare Scheme start?

Answer: Tuesday 1st April 2008

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Question: Is my Islander Card still valid?

Answer: No. Islander Cards ceased to be valid on the 30th September 2008.

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Question: How do I apply?

Answer: You can pick up an application form from the Council's Help Centres at Newport, Ryde, and Freshwater or any Library (please check opening times). Please then follow the instructions detailed on the form.

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Question: I have received my new English National Concessionary bus pass, and the expiry date is no longer my date of birth?

Answer: The expiry date shown on your new pass will be the date that the card was issued.

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Question: What should I do with a deceased person's English National Bus Pass issued by the Isle of Wight Council?

Answer: The pass should be returned to -

Isle of Wight Council, Transport Team, Floor 5, County Hall, High Street, Newport, Isle of Wight, PO30 1UD

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Question: How will I receive my new bus pass?

Answer: Your pass will be sent to you in the post directly from the manufacturer.

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Question: I have applied to renew my ENCB pass, however my original has now expired. Can I still use it whilst I am awaiting my new pass to arrive?

Answer: Yes you can. Southern Vectis have agreed to accept ENCBPs for up to one month past the expiry date. However, this only applies to bus passes issued by Isle of Wight Council and for travel on the Isle of Wight.

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Question: My English National Concessionary bus pass (ENCBP) is due to expire, what do I need to do?

Answer: If your ENCBP is due for renewal within the next four weeks please complete the online renewal form which is available by clicking on the 'Do it online' tab above. Please note this form can only be used if your bus pass was issued by Isle of Wight Council.

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Question: Do I need to provide a photograph for a new application?

Answer: Yes. You will need to provide a colour, passport-style photograph which shows your full face, head and shoulders.

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Question: Do I need to provide any evidence of entitlement when applying for an English National Concessionary bus pass (ENCBP)?

Answer: Yes. We will need evidence of your age and Island residency as well as disability if you are applying for a disability-related bus pass. However, if you already hold an Islander Card bus pass (issued by Isle of Wight Council prior to April 2008) and qualify within the Department for Transport's criteria, the actual Islander Card bus pass will be sufficient enough as evidence. You are still required to complete a new ENCBP form and provide a current photograph and you would need to attach your old, Islander Card bus pass.

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Question: I reach the age of 60 after 6th April 2010. When will I qualify for my English National Concessionary bus pass (ENCBP)?

Answer: From 6th April 2010, the age of eligibility for concessionary travel for women is the pension age and for men it will be the pensionable age of a woman born on the same day.

The age of qualifying for a ENBCP will therefore rise gradually from 60 on 5 April 2010 to 65 by November 2018.

Please click on the link to find out when you become eligible for an ENCBP. - Related Link

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Question: Can I use my English National Concessionary Bus Pass in Scotland, Wales and Northern Ireland?

Answer: Unfortunately not. You can only use this bus pass in England.

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Question: Can I use my bus pass on Island Line services?

Answer: It depends on which bus pass you have. Only pass holders with a disability-related English National Concessionary bus pass or New Islander Card bus pass, issued by Isle of Wight Council can travel on Island Line services free of charge.

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Question: How can I replace my concessionary bus pass?

Answer: Replacement English National Concessionary bus passes and New Islander Card bus passes can requested at your local library or Council Help Centre. There is a £10 fee payable for all replacement passes except for when a pass has been stolen and a crime reference number is provided. Please note that the fee is not waived if you have a 'lost' reference number instead of a 'crime' reference number.

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Question: Do I need to pay to get a bus pass?

Answer: There is no payment required for your first bus pass though please note that you will need to pay for photographs and any evidence in support of your application, if required.

There is a fee payable for a replacement bus pass.

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Question: How long will it take for my bus pass application to be processed?

Answer: It can take up to 6 weeks to receive your bus pass from the date you have submitted an application to a library or Council Help Centre. If you don't receive your bus pass within this time frame please contact the Transport Team as the process may take longer in certain situations. The Team can be contacted by clicking on the 'Contact' tab above and then on 'Send a message to this service'.

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Question: I have received my new English National Concessionary bus pass (ENCBP) and it is faulty. What should I do?

Answer: Please complete a replacement bus pass form which can be found by clicking on the 'Do it online' tab, above.

If the bus pass is less than 2 months old then a replacement may be issued free of charge. The faulty pass should be returned to Isle of Wight Council once the new bus pass is received (this is to allow us to return the pass to the manufacturer for testing).

If the pass is more than 2 months old then a replacement fee of £10.00 is payable.

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Question: At what times does my bus pass allow me to travel?

Answer: Those with age-related English National Concessionary bus passes (ENCBP) (passes with a blue stripe on the right-hand side) may travel on the Island's network of public bus services for free between the hours of 09:30 and 23:00 Mondays – Fridays and anytime on Saturdays, Sundays and Public Holidays.

Those with a disability-related ENCBP (passes with an orange stripe on the right-hand side) issued by Isle of Wight council have unrestricted free travel on the Island's network of public bus services and Island Line train services. Please note that time restrictions may apply as per age-related pass holders when travelling off the Island.

If your disability-related pass was not issued by Isle of Wight Council, time restrictions apply as per age-related pass holders.

Those with a New Islander Card or a New Islander Card Travelling Companion bus pass have unrestricted free travel on the Island's network of public bus services and Island Line services.

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Question: Where can I buy a Senior Citizens Railcard?

Answer: Senior Citizens Railcards are avaliable from staffed railway station ticket offices and rail appointed travel agents.

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Question: I'm waiting for my bus pass replacement to arrive. Is there any kind of temporary pass I can use in the meantime?

Answer: Unfortunately not. The bus pass is designed to be as difficult to forge as possible. Bus companies are not obliged to accept anything other than a proper concessionary bus pass. Any kind of temporary pass would be too easy to copy or use fraudulently.

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Question: I have an age-related English National Concessionary bus pass (ENCBP) but I also have a disability. How do I change my bus pass to a disability-related ENCBP?

Answer: You would need to apply for an ENCBP and provide evidence of your disability. The application form details the necessary evidence required.

Once the disability-related pass has been issued you must return your age-related pass.

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