Rough sleeping
Rough sleeping?
Are you rough sleeping, or are you worried about someone rough sleeping?
There is help.
Monday to Friday 8.30am to 5pm call Isle of Wight Council housing team on 01983 823040
Out of hours call 01983 821000
We will ask for information to help our outreach team find and support you.
Or you can fill in a homelessness enquiry form.
Report the matter to Street Link via thestreetlink.org.uk
Street Link will ensure local services get in touch to support the person. Provide as much information as possible about the location.
If you suspect someone is in immediate risk, harm or danger from rough sleeping, please call 999
If you are or someone you know is under the age of 18 years and rough sleeping, call Children's Services on 0300 300 0117
Community outreach support
The rough sleeper outreach team provides information, advice and support to access accommodation. It regularly carries out welfare checks. It provides encouragement to access support services for health and wellbeing.
For any other queries relating to the outreach service, email IOW.outreachreferrals@twosaints.org.uk.
This is not a 24-hour emergency service.
Drop-in sessions
The Salvation Army host a drop-in session, a place to rest and have a cup of tea.
- Where: Salvation Army Hall, Pyle Street, Newport
- When: Fridays from 10am to 2pm
You will get support if you are rough sleeping, temporarily staying at someone's house, or in emergency accommodation. This is a safe space to talk to staff who can support you to access local services.
Severe weather accommodation
During extreme weather, we provide shelter for rough sleepers to safeguard them from severe weather. We monitor any extreme weather conditions, such as high and low temperatures, flooding, and snowfall.
Anyone placed into this accommodation will be referred to an outreach worker to arrange ongoing support. Our team will provide housing advice around on-going housing options available to you.
If you need this accommodation, call our housing team on 01983 823040 or complete a homelessness enquiry.
Office hours
Monday to Thursday 8.30 am to 5.00 pm
Friday 8.30 am to 4.30 pm
Emergency contact number (out of hours only) 01983 821000
This is a very limited service and only deals with crisis situations that cannot wait until the next working day.