Privacy Notice, Revenues and Benefits

Revenues and Benefits, Blue Badge and Parking Administration

The Isle of Wight Council is committed to keeping your personal information safe and processing it in accordance with our obligations under the General Data Protection Regulation.  We will keep your information accurate and up to date and we will not keep your information longer than necessary.

The Isle of Wight Council is the data controller for all personal information that it processes. The council’s Data Protection Officer can be contacted by email or in writing to Data Protection Officer, County Hall, High Street, Newport, IW PO30 1UD.

This privacy notice explains how Revenues & Benefits, Blue Badge & Parking Administration use your personal information and the ways in which we protect your privacy. This notice applies to all personal data collected for or on behalf of the Council.

Purpose of processing and legal basis

...for processing your personal information for the billing, collection and enforcement of local taxation ( Council Tax and Business Rates):

  • to administer the Housing Benefit and Local Council Tax Support Scheme payable to people on a low income.
  • to administer the Business Improvement District Levy (BIDS)
  • to administer Blue Badge applications
  • to administer Parking Permits and Penalty Charge Notices

How we use your information

To enable the Isle of Wight Council to carry out its legal obligations or comply with a statutory function it is necessary for us to collect personal information from you.  This includes contact details, financial information, and employment data.

Who we share your information with

Those that we may share your information with include the following, depending on which service you are in contact with.

Isle of Wight Council Services

  • Council Tax
  • Housing Benefit & Local Council Tax Support  
  • Business Rates  
  • Blue Badge
  • Legal Services
  • Electoral Registration
  • Adult Services
  • Shared Lives
  • Leaving Care Team
  • Housing
  • Customer Accounts
  • Parking Services
  • Children's Services

Public sector agencies

  • Local Government
  • Other Local Authorities  

The Isle of Wight Council is required by law to protect the public funds it manages. The Council may share information provided to us with other bodies responsible for auditing or managing public funds, in order to prevent and detect fraud. The Cabinet Office is responsible for carrying out data matching exercises and we are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise, as detailed on the governments National Fraud Initiative (NFI) web pages.

External Organisations
  •  Mountbatten Isle of Wight
  •  Blind Society
  •  NHS Cancer Specialists
  •  NHS Mobility Clinic
  •  Bristow & Sutor
  •  Rundles & Co Ltd
  •  Call Credit

Registered Social Landlords - we may share details with the relevant Housing Association.

Retention period or criteria used to determine the retention period

We will retain your personal information only for as long as it is needed for the purpose for which it was collected.  Further details can be found in the councils Retention Policy (PDF).

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the following rights.  Please note not all of these rights apply to all processing.

  • The right to be informed – you have a right to be told how the council use your personal data.
  • The right of access – you have the right to request a copy of the information that we hold about you.
  • The right to rectification – you have a right to ask us to correct information we hold about you if it is wrong
  • The right to erasure (right to be forgotten) – in certain circumstances you can ask for the data we hold about you to be erased from our records
  • The right to restrict processing – where certain conditions apply you have a right to restrict the processing
  • The right to data portability – you have the right to have the data we hold about you transferred to another organisation
  • The right to object – in certain circumstanced you have the right to object to your personal data being used.
  • Rights of automated decision making and profiling – you have the right for any decision made on you which is made by a computer to be reviewed by a human being, and you can object to the Council profiling your behaviours and characteristics.

Some of the rights are complex, and there are circumstances where your rights will not apply, for example the right to erasure will not apply if your personal data is required to comply with a legal obligation.  If is recommended that you read the relevant guidance notes on the ICO’s website for further information.

Queries and Complaints

If you would like further information about this privacy notice or have a complaint about the processing of your personal data, please contact us by email to or in writing to Data Protection Officer, County Hall, High Street, Newport, IW PO30 1UD.

If you remain dissatisfied following an internal complaint, you can lodge a complaint on the Information Commissioner website.

The Council’s overarching privacy notice can be accessed in our Privacy section.