Safe and comfortable homes

Whether you rent, own, or are looking for a home, you want to know that what you get is safe and comfortable. You can get advice on hazards and flooding in and around the home to help you recognise and fix issues before or as they arise.

There are both local and government services available to help you find and keep your home in good condition.

If you rent your home and need some advice, look at our housing standards (PDF, 207KB) for information on how we process your tenancy enquiries.

You can also send us a housing enforcement service request if you need help to get an issue resolved or you have a concern about another property in your community.

Some hazards to be aware of that are harmful are asbestos, lead paint, radiation, gas and carbon monoxide leaks, faulty wiring and plumbing, pest infestation, and household chemicals.

To find out more about hazards in the home, read the HHSRS guide.

It is important to have smoke detectors and a good idea to have CO detectors too in the home. If you live in rented accommodation, you might be required by law to have these fitted and working.

If you have any concerns about safety in your home, contact our housing renewal team for advice.

Visit Gas Safe Register for safety information about carbon monoxide (CO) poisoning.

For suspected carbon monoxide and gas leaks, call the Gas Emergency Helpline on 0800 111 999 if you smell gas or want to report a gas leak. Find out more about what to do in a gas emergency.

Outside of the home

CO issues do not just affect you in your home. Awareness is important in several recreational situations (for example, camping and sailing) when you are in enclosed, unventilated spaces.

For more information, contact us.

If your home is at risk of flooding or has been flooded, there is a joint government and insurance initiative that may be able to help. See our flood re information leaflet (PDF, 161KB).

The Environment Agency’s flood leaflet gives advice on planning for, what to do during, and how to recover from a flood.

If you want to sponsor someone to live in the UK, you need to get an accommodation certificate for your home. To assess your property's suitability for issues, such as hazards or overcrowding, apply for an inspection (PDF, 158KB).